Privacy and cookies
Short version: this website doesn’t use cookies or track you. The only thing we collect is what you choose to send us from the 9 Pillars Health Check.
Who we are
Hotel Revenue Club Ltd, registered in England and Wales, company number 17439174, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact: cheri.hughes@hotelrevenueclub.com.
Cookies
This website sets no cookies and runs no analytics or advertising tags. If that changes, this page will say so before it happens, and we will ask for your consent where the law requires it.
The 9 Pillars Health Check
Your answers are worked out in your own browser to show your profile. We don’t store them unless you ask for your results by email.
If you do, we collect your first name, email, and, if you add them, your property name and country, together with your property type, size, role, your level for each pillar and your two priorities. We use these to send your results and the advice that goes with them. Our email provider, EmailOctopus, holds them for us.
Our emails record which links you click, so we can see which advice and resources are useful. They don’t track whether you open them.
We only send you our other emails if you tick the second box. Every email has an unsubscribe link, and you can ask us to delete your details at any time.
Server logs
Our host keeps standard server logs, such as IP addresses and the pages requested, to run and protect the site.
When you leave this website
- Joining the community takes you to Skool, which handles your membership and payment under its own privacy policy.
- Booking a call takes you to Google Calendar, which handles your booking under Google’s privacy policy. We use the details you give to arrange and hold the call.
- Emailing us means we hold your email so we can reply. We don’t add you to a mailing list unless you ask to join one.
Our lawful basis
We send your results because you asked for them, and our other emails only with your consent, which you can withdraw at any time.
Your rights
Under UK data protection law you can ask to see, correct or delete the personal data we hold about you. Email us and we’ll reply within one month. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Last updated: [date of launch]